Policies



Our Cookie Policy



We want you to be as comfortable on our site as you are with our products. That’s why it’s important for you to feel in the loop about how our site operates.

You have every right to not accept cookies on this site and can withdraw consent for usage at any time. The only time where we may be unable to delete your cookie data is when this could infringe the rights of a third party (including our rights) or if you wanted us to delete information that has to be kept by law. Relevant exemptions are included in both the GDPR and in the Data Protection Act 2018. If you wish to exercise these rights, to enquire about cookie usage, or to make a complaint please contact us at admin@goodwillsolutions.co.uk.

What Are Cookies?

Cookies are little packets of information that are stored on whichever device you have used to visit our site. In most instances these cookies are stored in your web browser.

A cookie will ‘remember’ where you have been on our website in the past, effectively making it easier for you to use the site in the future. For example, if you’ve visited the site and added something to the basket.

Cookies aren’t viruses and can be deleted at any time by clearing your browser history and saved cookie data or by changing the cookie settings on the relevant device.

Why Do We Use Cookies?

Cookies are a great way to optimise your experience on the site; they will allow the site to remember your preferences, share pages on social media, and to keep a record of whether you’ve added a product to your basket for a future visit. They also help us to understand whether the site is working well and if it isn’t, where we can make improvements.

Cookie Types

There are different types of cookie, but it’s easy to split them into easily definable categories:

Necessary Cookies

We need these cookies to operate our site. They will help you navigate through pages and use any particular features and are stored in the memory of your device while you are browsing. After a certain amount of time these cookies will be deleted from device automatically, after your browser has been closed Disabling these cookies will affect your experience on the site.

Analytical Cookies

We find these cookies useful as they help us collect anonymous data about our site, such as number of visitors, time spent on the site or on specific pages, as well as how we can make improvements.

Functional Cookies

These cookies remember the choices you make on the site, enabling an enhanced browsing experience. If you’ve made any changes to fonts or text sizes, for example, these cookies will ensure the site remembers. They ensure your preferences for the site remain for the next time you visit us.

Tracking Cookies

We use these to find out which site has referred you to ours.

Targeting Cookies

These cookies are only added with your express consent, which will be given when closing the cookie consent banner or clicking away from it and continuing to browse the site. These cookies are usually placed by our advertising partners. Should you delete your cookies at any time and later visit the site, your will see the consent banner again.

Social Cookies

These are external cookies and are used when you want to share what you’ve been doing on our site on social media.

Pixel Cookies

Also known as tags. They are placed on pages on the site and make a note of what page you’ve visited. These are not held on your device, but do help us to understand general, and anonymous, user behaviour.

By accepting our cookie policy in our consent banner or continuing to browse after seeing the banner, you are consenting to allowing cookies to be used. You can remove consent at any time – just disable cookies in your browser or delete your cookies. However, if you do not allow cookies, or delete them, you may be unable to access all areas or features of the site which may in turn affect your shopping experience.

We will be updating and improving and changes to the ways we use cookies and we will keep this page updated with the cookies we use. Please also refer to our Privacy Policy.

Find Out More

Should you want to learn more about cookies, the links below are a useful resource.
https://cookiepedia.co.uk/giving-consent-to-cookies
http://www.allaboutcookies.org/

Data Controller

The data controller for your information is Goodwill Solutions.co.uk. Registered in United Kingdom under Company Number 06491057 who registered office address is: 1056 Deer Park Road, Northampton, NN3 6RX.


Privacy Policy



What Data Do We Collect?

We collect anonymous data when you view our site, using different types of cookies. More information about these cookies can be found in our Cookie Policy.

It is important to us that you feel safe and secure when browsing our site and that you have the ability to understand and control the data you send us.

How We Collect And Use Your Data?

If you subscribe to our newsletter, consent to our cookie banner or continue to browse the site, you consent to the use of your data.

Goodwill Solutions CIC will never collect sensitive information about you without your explicit consent.

If you believe Goodwill Solutions CIC has information about you that you do not want us to have or that is incorrect, please contact us at admin@goodwillsolutions.co.uk and we will correct or remove the data as you request as soon as is possible.

Your Provided Data

The types of personal information that we collect depends on how you interact with our website:
– Contact details, such as your name, address, email address and phone number;
– Payment information, such as credit or debit card number;
– Account login credentials, such as usernames and passwords, password hints and similar security information;
– Comments, feedback and other information you provide to us, including information that you send to customer support and messages;
– Communication preferences.

Website Usage

We will collect anonymous information about how you and your device interact with our website, including:
– Device information;
– Browsing information, such as connection, IP address, browser type and version, operating system, platform;
– Usage data, such as date and time stamp and referring and exit pages, and pages you visited on the Service; and/or
– Location.

We collect this data through cookies. More information about our Cookie Policy.

Using Your Information

Depending on how you interact with us and the Service, we use your personal information to:
– Process and fulfil your transaction order, download or other transaction;
– Provide product service, such as delivery, information;
– Recognise you should you return to our site;
– Respond to your requests, inquiries, comments and concerns, for example via a live chat service;
– Notify you about new products, services and offers, subject to your subscription to any email or newsletter;
– Provide you with promotional messages and other information about products, and services of ours, our affiliates and third parties, such as media partners;
– Invite you to participate in user testing and surveys;
– Identify usage trends (anonymously) and develop data analysis, to enhance the performance of our site;
– Comply with our legal obligations, resolve disputes, and enforce our agreements;
– Ensure the security of the website;
– Protect against any fraud.

We store and use your data to assist us with any enquiries you and to help resolve any issues you have about our products and/or services.

Sharing Your Information

Any information we have will only be shared in specific circumstances, such as when required by legislation or regulations, or to third parties that are used to provide services for the running of the business.

Example of circumstances that may warrant sharing your information under law include:
– If required to do so under law, such as complying with any governmental request, a request from law enforcement, or to assist with the prevention of any illegal activities;
– Respond to any claims with relevant information and details;
– Applying and fulfilling any agreements;
– Applying and fulfilling our terms and conditions;
– Protecting the rights of our employees, customers and any other party associated with the business;
– Protecting the safety of our employees, customers and any other party associated with the business;
– Protecting the safety of any person or to prevent any illegal activity;
– Protecting our rights or the rights of a third party;
– Sharing information with organisations or bodies with the view to prevent fraud and/or reviewing credit risks.

Examples of these third parties include:
– Customer support or live chat services, such as Fresh Desk;
– Customer or product review platforms, such as Trust Pilot;
– Ecommerce platforms, such as BigCommerce, in order to process and fulfil your orders;
– Credit agencies, in order to identify and prevent any potentially fraudulent transactions, although no credit check would be performed, and your credit rating would be unaffected;
– Payment portals, such as Stripe or PayPal, in order to transact your payments;
– Data analytic software, plugins or platforms, such as Google analytics, in order to understand behaviour on our site and make improvements;
– External third-party service providers or business advisors, such as referral schemes, affiliate marketing, email marketing, and/or digital radio. These third parties would all be subject to contractual agreements and bound by standards for data security. They would not use any information for purposes other than those relating to the service being provided on our behalf and would not share information with any other party.

Sharing Information – Our Service Providers

Depending on the service provided, we share information with:
– Marketing partners, such as affiliates and affiliate networks, email providers, advertising agents, agencies or providers, radio or digital radio platforms, media agencies and publications;
– Business partners, such as suppliers, fulfilment and shipping contractors, IT providers, legal agencies, customer service platforms, and other shared services;
– Operational partners, such as financial services, accounting services and platforms.

Keeping Your Data

Your information will only be kept for the amount of time required in order for the fulfilment of your or to ensure a favourable browsing experience on our website. The amount of time your data will be kept can be categorises as follows:

Visitors And General Browsing

Your data will be kept as per the timescales outlined in our Privacy Policy;

Browsers

Your data will be kept as per the timescales outlined in our Privacy Policy;

Enquirers

If you contact us through the website or telephone, we will keep your data for two years;

Customers (Checkout)

Your data will be kept for 28 days. This is so that if you leave the site and return within this timeframe your order details will remain and can then be completed;

Customers (Completed)

Your data will be kept for 10 years in order for us to confirm your details under our guarantee.

Disclosing Information For Legal Reasons

We will disclose your personal information if we have a good faith belief that such disclosure is necessary to:
– meet any applicable law, regulation, legal process or other legal obligation;
– detect, investigate and help prevent security, fraud or technical issues; and/or
– protect the rights, property or safety of Reed Exhibitions, our users, employees or others; and as part of a corporate transaction, such as a transfer of assets or an acquisition by or merger with another company.

Your Rights

You may have the right under European and certain other privacy and data protection laws, as applicable, to request free of charge:
– access to and correction or deletion of your personal information;
– restriction of our processing of your personal information, or to object to our processing; and
– portability of your personal information.

If you wish to exercise any of these rights, please contact us through the contact address provided below. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.

Retaining Your Data

Your information will be kept for as long as is required to fulfil your order and the legal obligations that follow from its completion. These obligations may include complying with our legal requirements, ensuring relevant guarantees and policies are maintained, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse.

Securing Your Data

Protecting and securing your data is important to us. We take care to protect your data against misuse, unauthorised access, disclosure, alteration, loss and theft through the use of appropriate technical and organisational measures.

European Data Protection

We comply with the relevant UK and EU data laws. Collecting your data will be done when it is:
– necessary to complete a transaction or otherwise perform a contract with you or at your request prior to entering into a contract;
– necessary for our compliance with applicable law or other legal obligation;
– applicable and with your consent; and/or
– necessary for the operation of our business;
– to protect customers and users;
– to enable our customers to comply with legal obligations;
– to detect or prevent fraud;
– to fulfil our other legitimate interests as described in the “Information We Collect”, “How We Use Your Information” and “Sharing of Your Information” clauses above, except where our interests are overridden by your privacy rights.

Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.

Changes

We will constantly monitor and update this policy as and when necessary.

Contact

Please contact us at admin@goodwillsolutions.co.uk for further information.

Data Controller

The data controller for your information is Goodwill Solutions CIC. Registered in United Kingdom under Company Number 06491057 who registered office address is: 1056 Deer Park Road, Northampton, NN3 6RX.


Last updated: 21st February 2020